Job Details

Technology Solutions Partner I
Go to our website »

Position Number: 5726799
Location: Moscow, ID
Position Type: Computer and Information Technology

University of Idaho

Technology Solutions Partner I

Location: Moscow

Division/College: Information Technology Services

Employee Category: Classified

Pay Range: $22.50 per hour + DOE

FTE: 1

Full/Part Time: Full Time

Position Summary:
This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho's teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.

Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.

Duties may include:

Follow defined OIT processes to document and resolve incidents or requests for service
Provide excellent customer service by communicating with customers about their ticket status and final resolution
Maintain assets within work management system
Create and maintain knowledge base articles for both the university community and internal IT support
Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community
Understand compliance and security requirements of the position and maintain acceptable standards
Gain and maintain knowledge of the functions performed by units and colleges across the university
Find standard or known information technology solutions for user needs
Submit requests on behalf of information technology users when solutions are not known or readily available
Other duties as assigned

Minimum Qualifications:

High School Diploma or equivalent

One year of experience working in a customer service-oriented role (any industry)
One or more of the following:
- Obtained technology certification(s)
- 6 or more credits of college-level technology-related coursework
- Work in a technology support role

Preferred Qualifications:

Associate's degree or higher in an information technology field
CompTIA A+ certification
MTA: Windows Operating System Fundamentals certification or equivalent
Strong customer service orientation
Excellent organization and attention to detail
Excellent verbal and written communications and the ability to communicate to a variety of audiences
Excellent critical thinking and problem-solving skills
Basic understanding of enterprise network infrastructure and connectivity
Experience in higher education
Possess a valid driver's license and be able to successfully pass a driver's record check

Physical Requirements & Working Conditions:

Ability to:
- Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors
- Move between buildings
- Climb stairs and ladders
- Crawl or maneuver in confined spaces

Ability to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces

Required Licensures, Certifications or other

Posting Number: SP004619P

Posting Date: 10/15/2024

Closing Date:

Open Until Filled: Yes

Special Instructions:
Open until a pool of qualified candidates have been identified. Applications received on or before October 29, 2024, will receive first consideration.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.