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Technology Support Specialist II
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Position Number: 5547562
Location: Kentfield, CA
Position Type: Computer and Information Technology

Technology Support Specialist II

Salary:
Closing Date:
Job Type: Full-time
Location: Kentfield & Indian Valley (Novato) - In Person, CA

Description

PRIORITY SCREENING DATE: September 23, 2024Open Until Filled
More than one applicant may be hired from this posting.
All application materials must be received by the Priority Screening Date in order to be considered during the initial screening. Applications received after this date may be considered thereafter at the discretion of the College until the position is filled. Incomplete applications will not be accepted. This position performs its duties on both the Kentfield and Indian Valley (Novato) campuses, so if not already residing within the Bay Area, the successful candidate must be willing to relocate.
Position Overview
The Technology Support Specialist II is the second step, in the series of the Technology Support Specialist I/II. This position reports to the Chief Information Officer/Director of Information Technology and/or a designated supervisor. This position performs a variety of Tier I and Tier II technology duties. Supports System and Network Administrators with network and server infrastructure operations. Supports Tier I with end-user computing devices, desktop support servers, centralized application management, and other trending technologies, on-site or remotely.
Commitment to DiversityCollege of Marin is committed to cultivating a proactively supportive, inclusive, and accountable environment where equity, equity-mindedness, anti-racism, and social justice are valued, centered, and practiced. Our mission is to employ qualified administrators, faculty, and staff who are dedicated to student success and committed to an inclusive, anti-racist campus culture that demonstrates sensitivity to and respect for a diverse population. We serve a county population of approximately 250,000 residents.
Based on Fall 2023 credit enrollment data, the diversity of students at the college includes greater representation than the county with regards to enrollment with Hispanic/Latinx (34% of enrollment), Asian (6%), Black/African American (3%), White (47%), and Multi-racial (7%) students. The high-quality education and training at the College are made possible by our faculty and staff who are committed to excellence. As of Fall 2023, COM's workforce includes Hispanic/Latinx (13%), Asian (7%), Black/African American (3%), White (53%), and Multi-racial (3%) employees.

College of Marin does not discriminate in employment on the basis of, or perception of, race, ethnic group identification, ancestry, color, religion, age, sex, national origin, sexual orientation, physical disability, mental disability, gender, gender identity, gender expression, marital status, medical condition, pregnancy, genetic information, family and medical care leave, military or veteran status, or prior record of arrest or conviction, and is subject to Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as amended, Civil Rights Act of 1991, Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with Executive order 11246 (as amended), the College of Marin is an Equal Opportunity Employer.

Essential Functions

Supports level I technicians and/or leads in various technology project planning, analysis, design, implementation, and maintenance; supports students, faculty, and staff technology needs.
Operates Mac OSX platform, Microsoft domain security groups, AD, GPOs, DHCP, DNS, network resources, and other trending technologies; performs advanced user and device account operations.
Operates basic network services such as, LAN switching, phones, voicemail, wireless, Unified Communications.
Understands Microsoft Security Platform, VLANs, principles of switching and routing.
Supports Tier I technicians with troubleshooting problems, researching solution alternatives, and suggesting a course of action. Focuses on closing tickets to the satisfaction of the customer in a timely manner.
Supports and performs Tier I technician activities such as imaging, helpdesk, and addressing customer complaints.
Supports and performs basic server operation.
Monitors the entire infrastructure.
Follows the lead of Systems Administrator in troubleshooting to improve/refine skills.
Plays key roles in new technology deployment processes; performs informal training of student workers, faculty, and staff.

Other Functions:

The above examples of the Essential Duties are interpreted as being descriptive and not restrictive in nature.
Performs other related duties as assigned.

Requirements & Desirables

REQUIREMENTS

An Associate's Degree in Computer Information Systems or a related field AND one (1) year of experience working with endpoint device management and/or Windows servers; or
Any combination of three (3) IT Intermediate level professional certifications from CompTIA, Microsoft, Cisco, ITIL.

Desirable Qualifications:

A Bachelor's degree in Computer Information Systems or a related field and two (2) years' experience working with endpoint device management and/or audio-visual equipment; or
Any combination of two (2) intermediate certifications from CompTIA, Microsoft, Cisco, ITIL, InCommon, or Extron AND two (2) years of experience with desktop computer management and/or AV equipment.

Certificates & Licenses:

Current California Driver's License
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft MCSA
Cisco CCNA
ITIL Intermediate

KNOWLEDGE, SKILLS AND ABILITIES:

KNOWLEDGE OF:

Current Microsoft server and desktop OSs, Windows server 2016 or later, AD, Exchange, SCCM, backup, datacenter operations, network switching, network monitoring, threat monitoring, security incident management, server-based desktop management, instructional application support
Microsoft domain, network image deployment methods, instructional equipment, proper documentation, and safety requirements
Internet sources to develop, extrapolate, and apply solutions to current problems

SKILLS:

Are required to perform multiple technical tasks with continual needs to upgrade skills due to changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: adhering to safety practices, multitasking, server-based remote control of all computing devices; network troubleshooting and documentation; problem-solving, prioritization, attention to detail, excellent communication, and commitment to problem resolution.

ABILITY TO:

Prioritize and plan tasks effectively and efficiently
Use Internet knowledgebase sources to develop, extrapolate, and apply solutions to current problems
Show willingness to share knowledge with team members, superiors, and users.
Think logically and creatively
Demonstrate independent interest in technology
Exhibit professionalism and courtesy while working with others
Practice inclusive communication; follows through with customers
Must demonstrate sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability, and ethnic backgrounds of the individuals we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

CONDITIONS OF EMPLOYMENT
Prior to employment, the selected candidate will be required to complete the following:

In accordance with Federal Law all employees must provide proof of eligibility to work in the United States.
Criminal Justice/Fingerprint Clearance.
California Education Code, Section 87408.6 requires persons employed by a community college in an academic or classified position to submit to a TB risk assessment developed by CDPH and CTCA and, if risk factors are present, an examination to determine that he or she is free of infectious TB; initially upon hire and every four years thereafter.
DISASTER SERVICE WORKERS: All Marin Community College District (MCCD) employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the MCCD requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. For more information, please see the MCCD Emergency Operations Plan.
Candidates applying for positions with the Marin Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

REQUIRED APPLICATION DOCUMENTS
The following documents must be attached to your application in order to render it complete. Use the Attachment Type indicated in parentheses when making your attachments.

Cover Letter describing your interest in the position, including how you meet the minimum requirements and are qualified to perform the essential functions as listed in this job posting. (cover letter)
Resume (resume)
Copies of three (3) IT Intermediate Level Professional Certifications and/or Transcript conferring Associate's Degree you have completed and are using as the basis for your application as described in Requirements #1 and #2 above. (other)
Statement - Please provide a response to the following prompt (one page maximum): College of Marin's commitment to educational excellence is rooted in providing equitable opportunities and fostering success for all members of our diverse community. Practices and outcomes related to diversity and inclusion are vital measures of institutional excellence. How would you contribute to College of Marin's effort of enhancing diversity in a meaningful way?

Supplemental & Salary Information

WORKING ENVIRONMENT:
New or additional equipment brought about by new technology shall be incorporated consistent with the level of responsibility and complexity of this job. The job is performed under minimal temperature variations, some hazardous conditions. working with interruptions.

The usual and customary methods of performing the job's functions requires the following physical demands: heavy lifting (up to 50 lbs. unassisted), carrying, pushing and/or pulling; some climbing and balancing; stooping, kneeling, crouching and/or crawling; reaching, handling
Generally, the job requires 55% sitting, 35% walking and 10% standing
Dexterity of hands and fingers to operate a computer keyboard
Hearing and speaking to exchange information in person and on the telephone
Sitting and/or standing for extended periods of time
Seeing to read a variety of materials
Reaching overhead, above the shoulders and horizontally

CLASSIFICATION CATEGORY
Employees in classifications represented by the California School Employees' Association (CSEA) Chapter 196 and are required to comply fully with the CSEA/Marin Community College District (MCCD) Collective Bargaining Agreement. General information regarding rights and responsibilities under the Agreement can be found in the Collective Bargaining Agreements section of our Human Resources site. CSEA employees are also members of the California Public Employees Retirement System (CalPERS), to which the member contributes up to 8% of their reportable compensation on a monthly basis.

WORK SCHEDULE
Campus: Kentfield Campus & IVC Campus (Novato)
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Work Days/Hours:
Monday - Friday
7:30-3:30
7.5 Hours per Day
37.5 Hours per Week

SALARY INFORMATION
FLSA Status: Non-exempt
Bargaining Unit: CSEA
Salary Range: 131
Starting Salary Range: $48.43 to $53.37 per hour (Step 1 - 3). Normal entering step is Step 1.

Please refer to our Human Resources website for salary schedules.

SELECTION PROCESS
Applications must include the documents listed in the Required Documents section to be rendered complete; incomplete applications will not be accepted. Screening will begin after the priority screening date. Applicants selected to interview will be contacted to schedule an interview appointment with the screening committee; however, applicants will be notified of their status, either way, following the screening. Candidates forwarded by the committee following the first interview may be invited for a second interview. Regrettably, College of Marin is not able to offer reimbursement for travel to interviews at this time.

THE BENEFITS OF EMPLOYMENT WITH COLLEGE OF MARIN

Full-time Employees:

Medical Insurance: The District offers six plan options through Kaiser and Blue Shield. Effective 10/01/2024, the District's contributions for medical insurance coverage are as follows:

Employee-only: $1,600/month
Employee plus one dependent: $2,300/month
Employee plus two or more dependents: $2,800/month

Dental and Vision Insurance - Delta Dental and VSP vision plans for employee and dependents, with no cost to employees

Vacation Leave - 90 hours of accrual annually, with additional accrual after 3, 10, and 14 years of service
Paid Holidays - 17 paid holidays annually, which includes a paid winter holiday break at the end of December.

Sick Leave - 7.5 hours per month, 90 hours per year

Retirement through CalPERS - MCCD contributes 27.05% of employee's creditable earnings to CalPERS on a monthly basis (2024/2025). Vested after five (5) years. Mandatory employee contribution for 2024/2025 is 7% - 8%, depending on original date of membership and prior membership status.

Life Insurance - $50,000, with the option to purchase additional voluntary life insurance for the Lesser of 5x base annual salary or $500,000

Additional Retirement Savings Plans - Employees are also eligible to participate in a voluntary, tax-advantaged 403(b) or 457(b) retirement savings plan.
Short-Term Disability & Long-Term Disability (employee paid), Flexible Spending Accounts (FSA's), pet insurance, Employee Assistance Program (EAP)

Additional Benefits (at no cost to employee):

24/7 Helpline through the Employee Assistance Program (All members)
24/7 Physician Access through MD Live (Blue Shield members).
Expert Medical Opinions through Teladoc (All members).
Generic Medications through Costco (Blue Shield members).
Enhanced Cancer Benefit through Contigo Health (Blue Shield members).
Hip, Knee, and Spine Surgical Benefit through Carrum Health (Blue Shield members).
Personal Health Coaching through Vida Health (Blue Shield members).
Physical Therapy for Back and Joint Pain (Blue Shield members).
Discounts for Gym memberships, Hearing Aids and LASIK Eye Surgery (Blue Shield members).
ClassPass Kaiser Permanente has teamed up with fitness industry leader ClassPass to make it easier for employees to exercise from the comfort of their homes. (Kaiser members).

For more information regarding MCCD's comprehensive benefit plans, please see our Marin Community College District 2024/2025 Employee Benefit Guide (Download PDF reader).

To apply: https://www.schooljobs.com/careers/collegeofmarin/jobs/4611171/technology-support-specialist-ii?pagetype=promotionalJobs